Frequently Asked Questions

Each product page lists actual measurements (cm). For vintage items, even with the same listed size, dimensions may differ depending on the brand and era—so it’s best to choose by comparing with the actual measurements of the clothing you have.

• The listed size (e.g., Italian size 40) and the corresponding Japanese size are only for reference. We recommend comparing by actual measurements.
• If you’re unsure, please contact us with the product name and any areas you’re concerned about. Our staff will measure the actual item and respond.

Please check the actual measurements (height, width, depth) listed on the product page. For storage options that are not listed (A4 documents, ◯-inch PCs, etc.), if you contact us, we will check with the actual item for you.

Because these are brand reuse items, there may be small signs of wear from use. Please check based on the product description and photos. If there are details that are difficult to convey in the photos—such as those listed below—please feel free to ask us.

• Scratches on the hardware, dullness, stickiness inside, powdering due to storage, and odors from storage
• Loose button(s), fraying, repair marks

Depending on the photo shooting environment, there may be slight differences in color. If you require an accurate color, please contact us.

All items handled by MOOD are genuine products. We source them from authorized dealers’ used goods markets and conduct inspection by specialized staff.

Whether or not accessories (box, dust bag, guarantee card, etc.) are included varies by product. Accessories not listed on the product page are generally not included. If you’re unsure, please contact us.

In addition to credit cards, you can use a wide variety of smartphone payments and QR payments.

Credit card

Apple Pay / Google Pay / Shop Pay

PayPal

WeChat Pay / Alipay（支付宝）

PayPay / メルペイ / d払い / au PAY

Available only within Japan

Convenience store payment

Available only within Japan / Until 23:59 two days after the order date

Pay later (Paidy / Paidy)

Available only within Japan / Until the 10th of the following month

Bank transfer

Available only within Japan / Within 7 days of placing the order (transfer fee is the customer’s responsibility)

Cash on delivery

Available only within Japan / Pay cash at the time of delivery

We cannot accept cancellations after your order is confirmed. Because we won’t be able to offer one-of-a-kind items to other customers, please review the details carefully before placing your order.

If it is before shipping, changes may be possible. Please include your order number and the details of the change, and contact us as soon as possible. We cannot accept changes after shipment.

Please check the following.

• Spam folder / Promotion tab
• Mistakes in the entered email address for registration (if it doesn’t arrive, the address may be incorrect)
• If it still doesn’t arrive, please contact us with your name and order date/time.

It can be issued. Please contact us with your order number and the name/address to be used. Contact us.

• Domestic shipping: Free (excluding Hokkaido and Okinawa)
• Hokkaido and Okinawa: Flat rate 500 yen
• International shipping: Calculated and displayed on the checkout screen.

After your order is confirmed, we will ship it within 7 days in principle.

• In practice, we ship almost every weekday. We ship within 3 business days as standard.
• Since we ship from Tokyo, delivery is typically about 1–2 days after shipment.
• After shipment, we will provide the tracking number.

At this time, we do not accept requests for a delivery date/time. If you need it urgently, please contact us before placing your order with your preferred date. We will do our best to accommodate you.

Once your order has shipped, we send the tracking number by email. If it hasn’t arrived or the tracking isn’t updating, please contact us with your order number.

For international shipping, the displayed price does not include duties, import consumption tax, or customs clearance fees. These charges are the responsibility of the recipient (the customer), and you may be asked to pay them at the time of delivery. The tax amount varies by country/region and product.

We’re sorry, but returns or exchanges due to differences in size/fit or color, or for reasons related to the customer’s convenience, are not accepted. Because our items are one-of-a-kind, we cannot provide replacement items for exchange. Please check the actual measurements and condition thoroughly before making your purchase.

We accept returns only in the following cases.

• Initial defects (defects inherent to the product)
• If the item is significantly different from the description

Return deadline: Please contact us within 7 days after the item is delivered. Return shipping is covered by MOOD.

We cannot accept returns in the following cases.

• Items that have been used, altered, or cleaned
• Stains, odors, or damage caused after delivery
• Items where tags, bags, or accessories are lost or damaged
• Differences in size/fit, or color tone, or reasons on the customer’s side

1. Within 7 days after delivery, please contact us with your order number and the reason (and include photos if available).
2. MOOD will review the contents and provide your return shipping address.
3. After the item arrives and we complete inspection, we process the refund and notify you once it is complete.

After the return item arrives and we complete inspection, we process the refund to your payment method and notify you once it is complete.

Depending on the billing closing date of your card company/payment service, it may take several days to about 2 weeks for the refund to be reflected in your statement.

We do not have a permanent store, but we hold pop-ups every 2 to 3 months (POP-UP), where you can see the items in person.

For event information, please see the official Instagram (@mood_vintage.official） and on the site’s “News.” If you have a product you’re interested in, please contact us in advance with the product name.

Yes. MOOD offers the buyback service “MOOD's Cycle”. Please check the details of eligible items and the flow on the buyback service page.

The application method and appraisal flow are listed on our buyback service page (MOOD's Cycle). If you have any questions, please contact us.

We respond within 3 business days on a standard basis. When contacting us, please include your order number and product name to help us assist you smoothly.

International shipping is calculated and shown at checkout, based on your destination.

No. Prices do not include customs duties, import VAT, or clearance fees. These are paid by the recipient and may be collected by the carrier on delivery. The amount varies by country and item.

Orders are usually shipped within 7 days of confirmation. You will receive a tracking number by email once shipped.

Returns are accepted only for initial defects or items significantly different from the description, within 7 days of delivery. Return shipping is covered by MOOD. Returns for size/fit, color impression, or change of mind cannot be accepted, as all items are one-of-a-kind.

Yes. All items are genuine pre-owned pieces, sourced through trusted corporate-only secondhand markets and inspected by our specialist staff.

We can ship such items, but depending on each country's customs, delivery may not be possible. If an item cannot clear customs, we will issue a full refund.