Frequently Asked Questions

Each product page includes actual measurements (cm). For vintage items, even with the same labeled size, dimensions may vary by brand and era, so it’s safest to choose by comparing with the actual measurements of the clothing you already own.

• The correspondence between the labeled size (e.g., Italian 40) and the Japanese size is only a general guide. We recommend comparing based on the actual measurements.
• If you’re unsure, please contact us via inquiry with the product name and the part you’re concerned about. Our staff will measure the actual item and respond.

Please check the actual measurements (length/height, width, depth) listed on the product page. For whether it can fit storage items that are not listed (such as A4 documents or an ◯-inch PC), if you contact us we will confirm on the actual item.

Because it is a brand reuse item, there may be minor damage due to use. Please check from the product description and photos. If there are points that are difficult to understand from the photos, feel free to ask us.

• Scratches on the hardware, dullness, stickiness or powdering on the inside, and odors caused by storage
• Loose buttons, fraying, repair marks

Depending on the shooting environment, there may be slight differences in color. If you need accurate color, please contact us.

All products handled by MOOD are genuine. We source them from a licensed antique market exclusively for trusted corporations and conduct inspections by specialized staff.

Whether or not accessories (box, dust bag, guarantee card, etc.) are included varies by product. Accessories not listed on the product page are generally not included. If you have any concerns, please contact us.

In addition to credit cards, you can also use a wide range of smartphone/QR payments.

We cannot accept cancellations after your order is confirmed. Since we wouldn’t be able to offer one-of-a-kind items to other customers, please review the details thoroughly before ordering.

If the request is made before the item ships, changes may be possible. Please contact us as soon as possible via inquiry with your order number and the details of what you’d like to change. We cannot accept changes after the order has shipped.

Please check the following.

• Spam folder / Promotions tab
• Mistakes in the email address entered for registration (if it doesn’t arrive, it may be due to an incorrect address)
• If it still doesn’t arrive, please contact us with your name and the order date/time.

We can issue one. Please contact us via inquiry with your order number and the name/address you’d like it issued to.

• Domestic shipping: Free (excluding Hokkaido / Okinawa)
• Hokkaido / Okinawa: Flat rate 500 yen
• International shipping: Calculated and shown on the checkout screen.

After your order is confirmed, we will ship it within 7 days as a rule.

• In practice, we ship on almost every business day, and we ship within 3 business days.
• Since we ship from within Tokyo, delivery is typically about 1–2 days after shipment.
• After shipping, we will provide the tracking number.

We currently do not accept requests to specify a delivery date or time. If you need it urgently, please place your order with your preferred date and contact us in advance via inquiry. We will do our best to accommodate you.

When your order ships, we send the tracking number by email. If it isn’t delivered or tracking doesn’t move, please contact us with your order number.

For international shipping, customs duties, import consumption tax, and customs clearance fees are not included in the displayed price. These will be the responsibility of the recipient (customer), and you may be asked to pay them upon delivery. The amount of tax varies by country/region and by product.

We’re sorry, but we cannot accept returns or exchanges due to differences in size or color, or for reasons related to the customer’s convenience. Since these are one-of-a-kind items, we cannot prepare replacement items. Please carefully check the actual measurements and condition before purchasing.

We accept returns only in the following cases.

• Initial defects (defects inherent to the product)
• If the item is significantly different from the description

Return deadline: Please contact us within 7 days of receiving the item. MOOD will cover the return shipping cost.

We cannot accept returns in the following cases.

• Products that have been used, repaired, or cleaned
• Stains, odors, or damage caused after delivery
• Misplaced or damaged tags, bags, or accessories
• Differences in size or color, customer’s convenience

1. Within 7 days after it arrives, please contact us with your order number and the reason (if you have photos, please attach them).
2. MOOD will review the details and provide the return shipping address.
3. After the item is delivered and inspected, we process the refund and notify you when it’s complete.

After we receive the return item and complete inspection, we process the refund to your payment method, and we will let you know once it’s completed.

Depending on your card company and the settlement cutoff date of your payment service, it may take several days to about two weeks for the refund to appear on your statement.

We don’t have permanent retail stores, but we hold pop-ups (POP-UP) every 2 to 3 months, so you can see the actual items in person.

For event information, check the official Instagram (@mood_vintage.official）and on the site’s “News/Announcements.” If you have a product you’re interested in, please include the product name and contact us in advance.

Yes. MOOD offers the buyback service “MOOD's Cycle.” Please see the buyback service page for details on eligibility and the process.

Details about how to apply and the appraisal process are listed on thebuyback service page (MOOD's Cycle). If you have any questions, please contact us.

We reply within 3 business days under normal circumstances. When contacting us, please include your order number and product name for a smoother process.

You can receive on LINE event announcements such as new items, sales/pop-ups, the monthly feature, and order/shipping notifications. If you link your Shopify customer account, you can also check your purchase and delivery status on LINE.

• Announcements of new items
• Event announcements such as pop-ups and sales
• Once-a-month feature
• Order and shipping notifications (only when account linking is completed)
• Reminders for items added to your wish list

From the “Notification & Linking Settings” in the bottom-right of the rich menu, you can switch ON/OFF for each notification category.

You can also use the LINE official “Block” feature if you want to stop all notifications, but please note that you will not be able to receive order-related communications.

Yes. When you add friends, you’ll receive a 3,000 yen OFF coupon. In addition, we also send a 5% OFF coupon to those who complete account linking.

By adding us as a friend through the operation that connects you to the LINE official account, you can receive announcements such as new arrivals. In addition, account linking lets you connect your MOOD customer account (your online store login information) with LINE.

Once you link your account, you’ll be able to check your purchase history and receive order and shipping updates on LINE.

• When account linking is completed, we will send you a 5% OFF coupon
• You can receive order confirmation and shipping notifications on LINE
• You can quickly check past orders from the LINE menu
• You can receive reminders if stock is still available for the wish list item you added

We offer two ways. With either method, it takes about 1 minute.

[Method 1] Link from LINE’s rich menu

1. Tap LINE’s rich menu “Account Linking”
2. In the message you receive, tap the “Link account” button
3. If a browser opens and you are asked to log in to MOOD, log in (you can log in with Shop, Google, Facebook, or your email address)
4. If the LINE login screen appears next, select “Log in with the LINE app,” then log in
5. You’re done once it shows “Linking has been completed.”

[Method 2] Link from MOOD’s Store

* If you’re using an iPhone, we recommend using Safari.

1. Open the notification page below, then log in to MOOD
   MOOD official LINE is now available
2. Tap the “Link account” button within the page
3. If the LINE login screen appears, select “Log in with the LINE app,” then log in
4. Linking is complete if the “Linking completed” screen is displayed.

Right after the linking is finished, we will send you a message in your LINE chat screen. If you don’t receive it after a few minutes, please also check “Linking coupon not received” on this page.

On LINE’s rich menu, tap “Account Linking,” then select “I want to check whether it’s linked.”

In many cases, the issue is caused by your browser settings or environment. Please try the following:

• Please turn off browser private mode (incognito mode) and try again. In private mode, your login state is not retained, and the connection may not complete.
• If you are using an ad blocker, content blocker, or tracking prevention app, please temporarily disable it and try again. Cookie and redirects may be blocked, and authentication may not complete.
• If you’re using an iPhone, we recommend performing the steps in Safari.
• For login, you can choose Shop / Google / Facebook / email address. If you don’t know which email address you used, please check the email address you used for past orders.

There are two ways to link (from LINE’s rich menu / from MOOD’s notifications page). In many cases, things are completed more smoothly when you try again using the method you haven’t tried yet. Please refer to “How do I link my account?” on this page for detailed steps.

The linking has not been completed. Please try the linking process again. The validity period of the linking URL is 10 minutes from issuance. If it has expired, go back to the rich menu / notifications page and get a new URL again.

That customer account is already linked to a different LINE account. If you’d like to relink using your current LINE account, please unlink first and then try again (see “I want to unlink” on this page).

If you don’t recognize the account, please contact us.

Your linking URL may have expired, or you may have tapped an old URL again. Please obtain the latest URL again from the rich menu (“Account Linking”) or from the notifications page.

Yes, that’s fine. Linking works by internally connecting your LINE account and your customer account, so there is no need for your email addresses to match.

Please check the following.

• Did the linking completion screen appear (and was it not canceled midway)?
• Have you blocked the MOOD official account?
• In LINE notification settings, are notifications for the MOOD official account set to OFF?

If none of the above apply, please contact us. The coupon is delivered only once at the time of the first linking.

Open “Notification & Linking Settings” at the bottom right of LINE’s rich menu, and complete the procedure from the “Unlink” option within the mini app.

You can reconnect after unlinking; however, the linking coupon will be delivered only at the time of your first linking.

Please contact us via the Contact form. It will help if you can include screenshots of the device you’re using (iPhone/Android), the browser you’re using, and any error screen.

International shipping is calculated and shown at checkout, based on your destination.

No. Prices do not include customs duties, import VAT, or clearance fees. These are paid by the recipient and may be collected by the carrier upon delivery. The amount varies by country and item.

Orders are usually shipped within 7 days of confirmation. You will receive a tracking number by email once your order ships.

Returns are accepted only for initial defects or items that are significantly different from the description, within 7 days of delivery. Return shipping is covered by MOOD. Returns for size/fit, color impression, or change of mind cannot be accepted, as all items are one-of-a-kind.

Yes. All items are genuine pre-owned pieces, sourced through trusted corporate-only secondhand markets and inspected by our specialist staff.

We can ship such items, but depending on each country's customs, delivery may not be possible. If an item cannot clear customs, we will issue a full refund.